Unlocking Revenue Potential: Navigating Beyond Paper-Based Obstacles

The mounting pressure for faster, more precise, and higher-value services is felt across all industries. However, for an industrial scale calibrating business, the demands for timely regulatory compliance exceeded the capabilities of their outdated paper-based processes. While attending to customers, field service employees relied on manual note taking to add new assets for certification. This cumbersome paper process involved jotting down notes, storing them in the service truck, and later submitting the information to an office employee. As expected, like all paper processes, these forms were vulnerable to loss, misinterpretation, and the risk of incorrect data input due to typos or overlooked entries.

Having served as their trusted software partner since 2015, the scale calibration company didn't hesitate to turn to Ablesoft once again to support their path of modernization and growth. Together, we embarked on enhancing a mobile application developed by Ablesoft previously. This latest feature seamlessly integrated into their existing app, revolutionized operations, and boosted efficiency. This modernized solution allowed field personnel to easily add new assets while at their customer location, eliminating the outdated paper-based procedures.

Empowering Technicians in the Field

By introducing additional on-site functionality, technicians were empowered to enter new scales and calibration data directly into their existing database at a billable rate. Furthermore, the mobile app significantly slashed processing time from five or more days down to just a few hours. The results were immediate: Vital certifications were provided much faster, and our scale calibration customer regained precious billable hours that were previously consumed by administrative tasks confined to the office.

Continued Value

The improved service received by our calibration customer's clients fostered stronger relationships and customer loyalty, while our customer experienced increased profits and decreased office headaches. Reflecting on the broader impact of their partnership with Ablesoft, our customer recognized our pivotal role in driving revenue growth and cost savings over the past several years of alliance. Our ability to maintain long-term business relationships like these is a testament to the reliability and value offered by Ablesoft along with the great partnerships we get to enjoy.