Customer: Publishers Data Management Group
Project: Subscription Management Service
Type: Web System
Publishers Data Management Group (PDMG)
PDMG provides subscription-based services on behalf of special interest content providers. Since 1970, customers relied on PDMG to manage the subscriptions of their readers, handle the associated billing, and provide publishing tools to bring customer’s content to web or print.
Challenges
PDMG’s website provided a spot for content providers to manage the subscriptions of their customers. However, due to the quantity of subscribers and outdated technology, the cost to maintain the system was unruly. PDMG required a major re-work of their program to allow users to manage their subscriptions with minimal employee intervention and reduce the cost of maintaining the system.
Requirements
✓ Create a new web-based system allowing subscription management and supports credit card processing
✓ Support custom pages that reflect the various brands of PDMG’s customers
✓ Redesign the user interface for a more intuitive experience for end users
Results
With the help of Ablesoft, PDMG was able to reduce the cost and difficulty of managing subscriptions of users. PDMG’s new system now conveniently allows reader-subscribers access to all relevant subscription information, 24/7 access to common tasks, and restrictive administrative features related to site maintenance for PDMG Admins.
Tools: ASP.NET, SQL Server 2005, HTTPS, CSS
Customer Feedback
"Ablesoft was a quick study. The team demonstrated an intuitive grasp of PDMG’s subscription fulfillment business, which contributed immeasurably to the success of our projects. They were easily accessible and responded to our inquiries promptly and professionally." - Rob Urish